Art Jewelry care about your experience with our
webshop.
This help file will help you to place an online order.
Moving around the site
The navigation buttons on the left hand side and above the screen help
you to move around the site. Tbe buttons separate the various
departments of Titanium Jewelry, and clicking one will take you to the
relevant department. With these buttons you can also access this help
file, return to the 'Contact' page, or view your shopping cart.
Selecting Items
When you have entered a department area, for example 'Bracelets or rings',
you will then see a list of all the products we have available in this
section. They are grouped by difference of the product, but by using the
links at the top of the page. When you have seen the item you are
interested you can add the item to your cart by clicking the 'add to
cart' button, or view more information and a picture of the product by
clicking the 'more details' button - you can also add the item to your
cart from this screen.
Your Shopping Basket
When you click the 'add to cart button', your shoppingcart will be
displayed with the new item added. Don't worry you are not committing
yourself to anything at this stage, and you can always remove the
product if you change your mind. If you wish to browse other products,
simple use the buttons on the left hand side.
When you have finished browsing through the site and are ready to
purchase, click the 'View Cart' button to take you to view your cart.
Look through the items, and when you are ready, click the 'Place Order'
button.
Placing your Order
When you have clicked the 'Place Order' button as above, you are taken
to the order area of the site. At this stage please complete all the
details as required on the form - you will not be able to proceed until
the form is complete. If you have changed your mind at this stage you
can always click the back button on your browser to take you back to the
normal site. When you have completed all the details click the 'Secure
Checkout' Button.
Confirming your Order
When you have submitted your order, you will the receive an automatic
message confirming the order was sent successfully. This will normally
happen within 10 seconds.
Q: How long have you been in business?
A: Since 1986
Q: Is this a secure shop?
A: Yes, the checkout area of the Cart is very secure. The Cart itself
does not need to be secure. No problems have ever been reported.
Q: Where are you located?
A: In The Netherlands, in little village called Bergen, it became famous
because artists were inspired by the environment.
Q: Can we use the "FREE" E-Mail addresses
when placing an order?
A: Yes, but expect a delay in processing as this is another factor used
to screen out fraudulent orders. If we can not contact you, for any
reason, the order will not be processed! If you do not receive an
acknowledgement of your order, check the E-Mail address used.
Q: What if I do not receive any order confirmation?
A: This usually means that you used an improper E-Mail address or that
your mailbox is blocked. These orders may be cancelled or rejected as
this is another factor we use in screening orders. If we can not contact
the credit card holder, the order will NOT be processed. We usually will
make "one" attempt at calling you using the phone number given. If the
phone number fails, or no phone number has been given us, the order will
not be processed.
Q: Do you offer catalogs?
A: No, the industry is moving away from printed catalogs, which are
usually out of date very quickly, and are very costly to produce and
mail. The Net is an electronic medium, and not printing catalogs allows
us to pass on large savings to you.
Q: Do you sell wholesale?
A: No, but we do offer a dealer's discount for "authorized" businesses.
And we have our own area for this purpose HERE. Pricing depends on many
factors, please contact us from the site. This area is not intended for
large scale retailers, although we will not refuse anyone who is
qualified.
Q: Can we return items?
A: Yes, with some exceptions. We have a liberal return policy and we ask
that you not take advantage of this. We do want you to be happy with
your purchase and we will try to do our best to ensure this. Please let
us know ahead of time if you are returning an item. At our option, we
may refuse to accept an unauthorized return.
Q: How are your items priced?
A: We discount everything that we sell. The amount of discount will vary
according to the margins built into the list price. If the margins are
high, we offer a more generous discount.
Our aim is to be fair and we feel that we are very competitive on an
"exact" item comparison.
We will not attempt to match those who sell for a few dollars over true
wholesale.
These businesses will come and go as they can not afford the cost of
service which you deserve.
Note: if the price sounds too low, maybe
the product quality and service is too.
Q: Do you sell, or otherwise release, your
customer's information or E-Mail addresses?
A: Never!
Q: Do you add new items often?
A: Yes, constantly. We travel to gift and jewelry shows and add those
items that meet our requirements. We also remove items if we find a good
justification to do so.
Contact us if you have a question that was not found here.
If you have any queries about the order process, an order
you have placed, or about the site in general please contact us by email
at
support@titaniumjewels.com
or by any of the methods given in 'Contact' |
